Zendesk

Zendesk is a customer service platform used to provide AI-powered chat, live messaging, ticketing, help centre functionality and automated support workflows.

Your Zendesk account is used to create and manage the AI web widget and support tools. The Zendesk widget appears on your ShopWired website so visitors can contact your business and access customer support.

• Add AI-powered support chat

• Visitors can use the Zendesk web widget to start support conversations from your ShopWired website

• Display live chat across your website

• The Zendesk widget appears on the pages where the widget script has been added

• Manage customer support data in Zendesk

• Chat, messaging and support data collected through the widget is stored and processed by Zendesk

1. Create a Zendesk account if you don't already have one
2. Create and configure your Zendesk AI web widget
3. Copy the widget script provided in your Zendesk account
4. Add the Zendesk widget script to your ShopWired website
5. The Zendesk support widget will appear on your selected ShopWired website pages