Tawk

Tawk.to is a live chat platform used to monitor website visitors and communicate with them in real time through a chat widget. It allows businesses to respond to enquiries, collect offline messages, and track visitor activity on their website.

Chat settings, availability, automated responses, and visitor history are created and managed within the Tawk.to platform. The chat widget is displayed on your ShopWired website by adding a script to your website theme so it loads on every page.

• Provide real time customer support

• Visitors can start a live chat conversation directly from any page on your website

• Display a site wide chat widget

• The chat widget appears consistently across all pages of your website

• Manage conversations in Tawk.to

• Messages, visitor tracking, and widget settings are controlled within the Tawk.to dashboard

1. Create a Tawk.to account if you don't already have one
2. Create your chat widget within your Tawk.to account
3. Obtain the JavaScript embed script provided by Tawk.to
4. Add the script to your ShopWired website theme
5. The chat widget appears on every page of your website