Tidio

Tidio is a live chat and customer communication platform that allows visitors to message your business directly from your website. It supports real time conversations, automated replies, and centralised message management through a single inbox.

Chat behaviour, automated responses, availability, and widget appearance are created and managed within the Tidio platform. The chat widget is displayed on your ShopWired website by adding a JavaScript snippet to your website theme so it loads on every page.

• Provide real time visitor messaging

• Visitors can start a chat conversation directly from your website pages

• Display a site wide chat widget

• The chat widget appears consistently across all pages of your website

• Manage conversations in Tidio

• Messages, automation, and visitor history are controlled within the Tidio dashboard

1. Create a Tidio account if you don't already have one
2. Configure your chat widget and settings in Tidio
3. Obtain the JavaScript snippet provided by Tidio
4. Add the snippet to your ShopWired website theme
5. The chat widget appears on every page of your website