Helpwise

Helpwise is a shared inbox and live chat platform that enables teams to manage customer conversations across email and messaging channels from one central workspace. It includes automation tools, workflow rules, and reporting to help streamline customer communication.

Live chat inboxes and communication channels are created and managed within your Helpwise account. On your ShopWired website, the Helpwise live chat widget displays to visitors, allowing them to start conversations directly from your site.

• Engage customers with live chat

• Visitors can open a live chat widget on your website and send messages in real time

• Manage conversations in a shared team inbox

• Messages sent through the live chat widget are routed to your Helpwise inbox for your team to manage and respond

• Data handling and responsibility

• Customer messages and conversation data are processed and stored within your Helpwise account

1. Create a Helpwise account
2. Set up your live chat inbox within Helpwise
3. Obtain your unique live chat widget script from your Helpwise account
4. Add the script to your ShopWired theme or to a specific page
5. The Helpwise live chat widget will display on your ShopWired website and begin collecting conversations