Help Scout
Pricing
Free trial available
App type
Works with ShopWired
Support type
Third-party support
Any questions?
Contact ShopWired
Add Help Scout customer support tools to your ShopWired website
Help Scout is a platform for providing customer support through live chat, help centres, and AI-powered assistance tools.
Support tools and content are created and managed within your Help Scout account, while the Beacon widget is displayed on your ShopWired website through a tracking script.
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Provide live chat and customer messaging
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Visitors can start conversations and receive support directly through the website widget
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Offer self-service help and knowledge base access
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Visitors can browse help articles and find answers through the embedded support widget
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Manage customer conversations and support data
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Messages, interactions, and support data are processed and stored within your Help Scout account
Getting started with the integration
- Create a Help Scout account if you don't already have one
- Configure your Beacon widget and support settings within Help Scout
- Generate your Beacon installation script
- Add the Help Scout script to your ShopWired theme
- Display the Help Scout support widget on your ShopWired website