LiveChat

LiveChat is a customer communication platform used to provide real time chat tools for supporting website visitors. It allows businesses to manage conversations, respond to enquiries, and monitor visitor activity from a central LiveChat dashboard.

Chat settings, routing rules, canned responses, and conversation history are created and managed within the LiveChat platform. The chat widget is displayed on your ShopWired website by adding a LiveChat script to your website theme.

• Enable real time customer chat

• Visitors can start live chat conversations using the chat widget on your website

• Customise chat behaviour and routing

• Conversations are handled according to settings configured in your LiveChat account

• Manage conversations in LiveChat

• Visitor messages and chat history are stored and managed within LiveChat

1. Create a LiveChat account if you don't already have one
2. Configure chat widget appearance and settings in LiveChat
3. Obtain the installation script from your LiveChat account
4. Add the script to your ShopWired website theme
5. The chat widget is displayed across your ShopWired website