Crisp

Crisp is a customer messaging platform used to communicate with website visitors through live chat, chatbots, and messaging tools. It allows businesses to manage conversations, capture offline messages, and respond to visitor enquiries from a central inbox.

Chat configuration, automation, and conversation management are handled within the Crisp platform. On ShopWired websites, a JavaScript widget script is added to the website theme so the chat widget displays on all pages.

• Display a live chat widget

• Visitors can start conversations using a chat widget shown on every page of your ShopWired website

• Capture and manage conversations

• Messages, conversation history, and offline enquiries are handled within the Crisp inbox

• Data handling and responsibility

• Visitor messages and conversation data are collected and stored within your Crisp account

1. Create a Crisp account if you don't already have one
2. Complete the account and website setup within Crisp
3. Obtain the JavaScript widget script provided for your website
4. Add the widget script to your ShopWired website theme
5. The chat widget displays across your ShopWired website