HelpCrunch

HelpCrunch is a customer communication platform that provides live chat, automated messaging, and knowledge base tools for websites. It enables businesses to communicate with visitors in real time and manage customer conversations through a shared inbox.

Customer conversations and messaging tools are managed within your HelpCrunch workspace, where your team can respond to enquiries, automate messages, and review conversation history. Your ShopWired website displays the HelpCrunch live chat widget through a script added to your website theme or individual pages.

• Communicate with visitors through live chat

• A live chat widget appears on your ShopWired website allowing visitors to start conversations with your team

• Automate messaging and manage conversations

• Customer enquiries submitted through the website chat widget are delivered to your HelpCrunch workspace for your team to manage

• Data handling and responsibility

• Messages and visitor conversation data submitted through the website widget are processed and stored within your HelpCrunch account

1. Create a HelpCrunch account if you don't already have one
2. Configure your HelpCrunch workspace and chat widget
3. Copy the JavaScript widget code provided by HelpCrunch
4. Add the widget script to your ShopWired theme or specific pages
5. The HelpCrunch chat widget appears on your ShopWired website for visitors to start conversations