Freshdesk

Freshdesk is a customer support platform that provides ticketing, live chat, and customer communication tools. When used with ShopWired, Freshdesk allows you to display a web chat widget on your website so visitors can contact your support team in real time.

Chat widgets, agent availability, routing rules, and reporting are created and managed within the Freshdesk dashboard. The chat widget is displayed on a ShopWired website by adding JavaScript embed code to your theme or to individual pages.

• Display a live chat widget

• Visitors can start conversations with your support team while browsing your website

• Manage customer conversations

• Chats are handled through Freshdesk’s ticketing and inbox system

• Control availability and routing

• Configure agent availability and workflows inside Freshdesk

• Access reporting and insights

• View conversation volume and performance data within the Freshdesk dashboard

1. Create a Freshdesk account if you don’t already have one
2. Create and configure your web chat widget in Freshdesk
3. Copy the JavaScript embed code provided by Freshdesk
4. Add the embed code to your ShopWired theme or to specific pages
5. The live chat widget displays according to your Freshdesk configuration