Chargeback

Chargeback is a platform designed to help businesses manage, track, and respond to payment disputes and stop chargebacks before they happen. It centralises dispute handling and provides tools to streamline responses and improve recovery rates.

Using Chargeback, dispute data is managed within the platform while relevant ShopWired order information can be used to support chargeback responses and stop chargebacks before they happen. This allows merchants to organise and act on disputes while maintaining visibility of order activity within their ShopWired website.

• Manage chargebacks in one place

• Disputes related to ShopWired orders can be tracked and reviewed through a centralised system

• Respond to disputes with order data

• Relevant ShopWired order details can be used to support and submit responses

• Handle dispute data securely

• Chargeback and payment dispute data is processed and managed within Chargeback.io

1. Create a Chargeback account if you don't already have one
2. Configure your dispute management settings within Chargeback.io
3. Connect your payment processors and required data sources
4. Set up integration with ShopWired or import relevant order data
5. Monitor and respond to chargebacks using your ShopWired order information