ProProfs Live Chat

ProProfs Live Chat is a platform that enables real-time communication between you and your website visitors through an integrated live chat system.

Chat settings, operators, and conversations are managed within your ProProfs Live Chat account, while the live chat widget appears on your ShopWired website for visitors to interact with.

• Engage with visitors through live chat

• Visitors can start real-time conversations with your team through a chat widget displayed on your website

• Manage conversations and operator activity

• Chats are routed to available operators, enabling timely responses and organised communication

• Data handling and responsibility

• Chat data, visitor activity, and transcripts are processed and stored within ProProfs Live Chat

1. Create a ProProfs Live Chat account if you don't already have one
2. Obtain your unique tracking script from your ProProfs Live Chat account
3. Prepare your ShopWired theme for script installation
4. Add the tracking script to your ShopWired theme
5. Live chat functionality becomes available on your ShopWired website