OnWebChat

OnWebChat is a live chat platform used to provide real-time communication between website visitors and website operators through an embedded chat window.

All chat settings, operator access, conversation history, and offline message handling are managed within the OnWebChat platform. An installation script provided by OnWebChat is added to your ShopWired theme to display the chat widget across your website.

• Provide real-time chat support to visitors

• Visitors can start live chat conversations with a website operator directly from your website

• Display a site-wide chat widget

• The chat widget loads on all website pages using an embedded installation script

• Data handling and conversation management

• Chat conversations, transcripts, and messages are processed and stored within the OnWebChat platform

1. Create an OnWebChat account if you don't already have one
2. Configure chat settings and operators in OnWebChat
3. Obtain the installation script provided for your website
4. Add the script to your ShopWired theme
5. The live chat widget displays to visitors across your website