Olark

Olark is a live chat platform used to provide real-time communication between website visitors and support teams through an on-site chat widget.

All chat widget settings, agent availability, surveys, and offline message handling are created and managed within the Olark platform. A JavaScript snippet provided by Olark is added to your ShopWired theme to display the chat widget across your website.

• Provide live chat support to website visitors

• Visitors can start chat conversations with available support agents directly from your website

• Display a site-wide chat widget

• The chat widget loads on website pages using a JavaScript snippet added to your theme

• Data handling and conversation management

• Chat conversations, messages, and submissions are processed and stored within the Olark platform

1. Create an Olark account if you don't already have one
2. Configure your chat widget and agent availability in Olark
3. Obtain the JavaScript snippet provided for your website
4. Add the snippet to your ShopWired theme
5. The live chat widget displays to visitors across your website