Front

Front is a customer communication platform that brings together messages from multiple channels into a shared team inbox, allowing businesses to manage conversations efficiently.

You configure communication channels, inboxes, automation, and chat settings within Front, while the live chat widget appears on your ShopWired website for customers to interact with your team in real time.

• Provide live chat support to website visitors

• Customers can start conversations مباشرة through a chat widget displayed on your ShopWired website

• Manage conversations across multiple channels

• Messages from chat, email, and other channels are handled in a unified support experience

• Control conversation routing and workflows

• Customer enquiries are automatically assigned and managed based on your configured rules

• Handle customer communication data securely

• Messages and customer interactions are processed and stored within the Front platform

1. Create a Front account if you don't already have one
2. Configure your communication channels and enable the chat widget
3. Copy the chat widget script provided by Front
4. Add the script to your ShopWired theme
5. The live chat widget will display on your ShopWired website for customer use