LiveAgent

LiveAgent is a customer support platform that provides live chat, help desk ticketing, and customer communication tools for websites. It enables businesses to manage customer enquiries and conversations from multiple channels within a single support system.

Customer conversations and support requests are managed within your LiveAgent account, where your team can respond to enquiries, track support tickets, and review support performance reports. Your ShopWired website displays the LiveAgent chat button through a widget script added to your website theme or individual pages.

• Communicate with visitors through live chat

• A live chat button appears on your ShopWired website allowing visitors to start conversations with your support team

• Manage customer support conversations

• Messages sent through the website chat button are delivered to your LiveAgent help desk where your team can respond and manage support tickets

• Data handling and responsibility

• Messages and visitor conversation data submitted through the website widget are processed and stored within your LiveAgent account

1. Create a LiveAgent account if you don't already have one
2. Configure your LiveAgent account and create a chat button
3. Copy the JavaScript widget script provided by LiveAgent
4. Add the widget script to your ShopWired theme or specific pages
5. The LiveAgent chat button appears on your ShopWired website for visitors to start conversations