FullStory

FullStory is a platform that provides session replay and behavioural analytics tools, allowing you to understand how visitors interact with your website through detailed recordings and insights.

Tracking configuration, event analysis, and privacy controls are managed within your FullStory account, while visitor interactions are captured from your ShopWired website using a tracking script.

• Replay visitor sessions and journeys

• View recordings of user sessions to understand how visitors navigate and interact with your website

• Analyse behaviour and track events

• Monitor user actions and journeys to identify patterns and gain insights into website usage

• Data handling and responsibility

• Visitor interaction data is collected and processed by FullStory, with privacy and masking controls managed within your account

1. Create a FullStory account if you don't already have one
2. Obtain your unique tracking script from your FullStory account
3. Prepare your ShopWired theme for script installation
4. Add the tracking script to your ShopWired theme
5. Visitor interaction tracking begins on your ShopWired website