Abandoned basket

Encourage customers to complete their purchases by automatically sending reminder emails when they abandon their baskets. The abandoned basket app helps recover lost sales by tracking incomplete orders and prompting customers to return and check out.

• Recover lost sales: Automatically send recovery emails to customers who leave items in their basket without completing checkout
• Two-step email recovery system: Improve effectiveness with follow-up emails, ensuring higher conversion rates
• Fully customisable content: Personalise the email content to match your brand and messaging
• Automated order tracking: The system continuously monitors incomplete orders and sends recovery emails based on your chosen schedule
• Direct checkout link: Emails contain a unique link that takes customers back to their basket with all order details intact, making it easy for them to complete their purchase
• Flexible email timing: Configure when emails are sent - set the initial email for 1, 2 or 3 hours after abandonment, with follow-up emails at 6, 24 or 48 hours

To install and configure the abandoned basket app, follow these steps:

1. Select Install this app and follow the on-screen instructions
2. Adjust your settings to configure when recovery emails are sent
3. Customise the email content from the manage ecommerce emails page